Terms and Conditions

Introduction

Welcome to LovePetStuff. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before making a purchase. If you do not agree with any of these terms, you should not use our services.

1. General Information

Love Pet Stuff operates as an online retail store specializing in pet products for dogs, cats, fish, and small mammals. Our products are sourced through third-party suppliers, including Amazon, ebay, other retail stores. As a dropshipping company, we do not stock or handle the items ourselves. Instead, we purchase products on behalf of our customers and have them shipped directly from the supplier to the customer’s address.

2. Orders and Fulfillment

When you place an order on Love Pet Stuff, you are authorizing us to purchase the items from third-party suppliers (e.g., Amazon, ebay, other stores) and have them shipped directly to you. By placing an order, you agree that:

We may use the supplier’s services to fulfill your order.
Items will be shipped directly from the supplier’s warehouse to your shipping address.

While we aim to provide timely delivery, shipping times may vary depending on the supplier and shipping method. Once your order has been placed, you will receive an email confirmation with order details.

3. Shipping and Delivery

Love Pet Stuff partners with third-party suppliers, including Amazon, to ensure the timely delivery of products. Delivery times are generally within 1-3 business days, though they may vary based on product availability and location.

Please note:

Shipping fees are calculated at checkout, and free shipping may be available on orders over a certain amount.
We are not responsible for any delays caused by the supplier, couriers, or unforeseen circumstances (such as customs delays or extreme weather conditions).

4. Returns and Refunds

Our returns and refunds policy is designed to ensure customer satisfaction. However, since the products are sourced through third-party suppliers, the return process may differ based on the supplier’s policies.

You can return an item within 30 days of delivery as long as the item is unused and in its original packaging.
To initiate a return, please contact us on the contact us page, and we will assist you with the return process.
You are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds will be issued once the supplier confirms the return. Please allow 7-14 days for the refund to be processed.

5. Product Availability and Description

All products listed on LovePetStuff are subject to availability. We do our best to keep stock information up to date, but product availability is not guaranteed. In the event a product becomes unavailable after you place an order, we will notify you and issue a full refund.

We strive to provide accurate product descriptions, but we cannot guarantee that all information provided by third-party suppliers is error-free. If a product differs significantly from its description, please contact us for assistance.

6. Pricing and Payment

Prices displayed on Love Pet Stuff are subject to change without notice. All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

We accept the following payment methods:

Credit and debit cards
PayPal
Other payment methods as available on checkout

Once an order is placed, your payment method will be charged immediately, and you will receive an order confirmation.

7. Third-Party Suppliers and Liability

As a dropshipping business, LovePetStuff is not the manufacturer or direct supplier of the products sold on our website. We source products from third-party suppliers, including Amazon, ebay and other retail stores, who handle the storage, packaging, and shipping of items.

We cannot be held responsible for any defects, delays, or discrepancies in products supplied by third-party vendors. In the event of an issue, we will work with you to resolve the matter and facilitate communication with the supplier where necessary.

8. Limitation of Liability

To the fullest extent permitted by law, LovePetStuff and its partners shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or products purchased from it. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses resulting from:

The use or inability to use our website
Any unauthorized access or alteration of your transmissions or data
Any defects or errors in products purchased from third-party suppliers

9. Intellectual Property

All content on the LovePetStuff website, including images, logos, product descriptions, and text, is the property of Love Pet Stuff or our suppliers. You may not use or reproduce any of this content without prior written permission.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in the UK.

11. Changes to the Terms and Conditions

LovePetStuff reserves the right to modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review them regularly. By continuing to use the website, you agree to the updated Terms and Conditions.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us HERE